1.

I've forgotten my log in User name or Password

The ISB network does not keep or record your USER NAME or PASSWORDS. Instead we get you to log onto your Google+ account using your Google+ username and password. This then generates a unique id number that we use to associate you with your account.

Your Google+ USER NAME and PASSWORD is what you use to logon to the ISB network. 

If you have lost or forgotten your log on details, go to Google+ on your browser, go to forgotten your password section enter in your email address. Google+ will send you your new details. Use these details to log back onto the ISB network

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2.

I can not get to my backend software for editing my playlists

Check the following steps

1. Ensure you have internet connectivity (Navigate to a couple of different pages to ensure your PC is not reading from its cache)
2. Type in the following address into your Chrome or Firefox browser http://signage.isb.co.nz/sm_members/default.aspx
3. Click onto the Google+ icon on the top right hand of your screen and enter your username and password
4. If this does not work, go to Google+ in your browser and log out of Google+ then go back to step 2

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3.

Just seeing a Google TV screen and my playlist is not playing

Try the following options

1. Turn off the power to your Android device, wait 30 seconds and then turn it back on
2. Wait for 15 minutes incase your device is downloading new content, if it still dosn't start working try the following
3. With either your USB mouse or BlueTooth mouse navigate to the (webplayerandroid) icon on the desktop and left mouse click it

This will start your content playing again! Please contact either your dealer or ISB so they can check out the ISB startup manager for our software.

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4.

Signage system not auto starting 

Please check the following

1. In most cases the media player will be powered by a USB cable which is pluged into the back of the TV / Screen, Please ensure this cable is plugged in and the TV / Screen is turned on. You should see a LED light on the media player to confirm it is receiving power.
2. If your media player is not powered by the TV / Screen please check the power cable is secure at both ends and the power is turned on! you will see a LED light on the media player confirming it is receiving power
3. Check to make sure you have selected the correct HDMI input on the TV / Screen that you have the media player plugged into
4. If you are seeing a Google TV icon on your screen please follow the step in section 3

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5.

No audio from TV / Screen

Check the following

1. The file you are playing does in fact contain audio (you can test this by playing your file on your computer)
2. You have the volume on your TV / Screen turned down to low
3. You have adjusted the files volume in the backend software, re edit the file and increase the volume

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6.

Audio volume inconsistant

This can happen when different tracks have been recorded at different volumes. In the backend ISB program you can test each tracks volume and then adjust the volume up or down from here.

Open the files from the ISB backend player software and preview all tracks in the playlist, adjust the nessassary track volumes to suit.

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7.

No video on the TV / Screen

Check the following

1. The TV / Screen is turned on (and not just in standby mode)
2. Make sure you have the TV  / Screen selected to the correct HDMI input of the media player device
3. Make sure that there is power to the media device (you should see a LED light on the device)
4. Make sure all cables are securely attached

Try rebooting both TV and the device, also try changing HDMI inputs. Try plugging in another device to check the TV. If all fails contact your dealer

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8.

Long periods of black screen

This might be because

1. Your system is in the process of downloading a large file (this should rectify itself within 15 minutes)
2. You have a faulty file on your system (Black screen will occur in the same place during your play list - remove file)
3. You have made a file that has not been edited correctly (Check file and re-edit and upload again)

If problems still persist contact your dealer

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9.

Content not fitting on TV / Screen

Please check the following

1. Please navigate to Content Specifications page to ensure you have created your files to the correct aspect ratio
2. Check your TV or Screens aspect ratio has not been changed
3. Make sure your TV or Screen is not set to overscan or to off center 

If problem still persist contact your dealer and they will check the setting on your device

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10.

No video on any second screen

INSERT ANSWER TO QUESTION HERE

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11.

How do I update my content

INSERT ANSWER TO QUESTION HERE

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12.

Why does it say my file is to big

INSERT ANSWER TO QUESTION HERE

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13.

I can't find the files I uploaded

INSERT ANSWER TO QUESTION HERE

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14.

Why won't my content update

INSERT ANSWER TO QUESTION HERE

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15.

My play list has wrong tracks in it

In the backend software check to see

1. Try turning off your device and restarting it
2. You have the correct playlist scheduled to play, if not change the schedule as required and restart your device
3. Check your playlist that is playing does in fact have the tracks if not add tracks to playlist

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All my tracks don't play in my playlist

Please check the following

1. You are in fact playing the correct playlist - check your schedule
2. Check you don't have any blank rows in your playlist - if you do fill in the blank rows and restart your device
3. Check the Andriod player is set to both the correct geographical area as well as a tick in the automatic date & time box. There should be NO tick in the Automatic time zone - You can get the Andriods clock by plugging in a USB mouse and closing the player, go to settings then date and time option to change.

If required a dealer will be able to assist you in this area.

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16.

Some tracks have audio

INSERT ANSWER TO QUESTION HERE

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17.

I want more than ten tracks in my play list

INSERT ANSWER TO QUESTION HERE

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18.

Static images staying up to long in my play list

INSERT ANSWER TO QUESTION HERE

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19.

The wrong play list is playing

INSERT ANSWER TO QUESTION HERE

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20.

Incorrect content being played

INSERT ANSWER TO QUESTION HERE

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I want a different play list playing during the day

INSERT ANSWER TO QUESTION HERE

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My clock on my android is set to the wrong time and date

You will need to plug a USB mouse into your Android player and follow these next steps

1. Close the player from playing
2. Click on the settings tab
3. Scroll down to Date & Time option, Make sure there is a tick in the Automatic date and time box; - no tick in the automatic time zone box;- Click on select time zone and set to New Zealand, and finally make sure there is a tick in the use 24-hour format box